Senior Logistics Customer Service Lead - Flexible Hours

maersk; Edison (NJ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Senior Customer Service Representative to be the main contact for customers throughout transportation and logistics processes. You will manage inquiries, coordinate shipments, resolve service issues, and facilitate clear communication among customers, carriers, terminals, and internal teams.

The ideal candidate has 3+ years in customer service within transportation/logistics, strong communication, and organizational skills, with leadership abilities to guide teammates in a

Qualifications

• 3+ years of customer service experience in logistics or distribution.
• Ability to manage complex customer situations and resolve issues.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Experience mentoring team members preferred.

Responsibilities

• Serve as the primary escalation point for customer inquiries and service concerns.
• Coordinate shipment activities with warehouse, transportation, and ops teams.
• Track and resolve delivery issues, returns, and discrepancies.
• Maintain accurate customer records and service documentation.
• Provide timely shipment updates to customers and internal stakeholders.
• Support management with planning, reporting, and metrics.

Skills

Customer service

Communication skills

Problem solving

Organization

Leadership abilities

Mentoring teammates

Tools

Microsoft Office Suite

Transportation management systems

Job description

Maersk is seeking a Senior Customer Service Representative to be the main contact for customers throughout transportation and logistics processes. You will manage inquiries, coordinate shipments, resolve service issues, and facilitate clear communication among customers, carriers, terminals, and internal teams.

The ideal candidate has 3+ years in customer service within transportation/logistics, strong communication, and organizational skills, with leadership abilities to guide teammates in a