Logistics Customer Service & Office Coordinator

Temco-Logistics; Pomona (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Pomona, CA. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities include providing order and delivery details, answering calls and emails, following up on deliveries and installations, and collaborating with departments to maintain service excellence. A minimum of 2 years in a similar role is preferred.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administration.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer phone calls and emails promptly; address questions and requests.
• Ensure customer satisfaction through follow-up communications on deliveries and installations.
• Resolve issues and escalate unresolved matters to the supervisor when needed.
• Monitor delivery schedules to provide real-time updates.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless service.

Skills

Communication

Interpersonal skills

Problem-solving

Organization

MS Office

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Pomona, CA. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities include providing order and delivery details, answering calls and emails, following up on deliveries and installations, and collaborating with departments to maintain service excellence. A minimum of 2 years in a similar role is preferred.