Logistics Customer Service Manager

Dsv Air & Sea SAU; Lancaster (TX); Hybrid; USD 100,000 - 107,000; Full time

Job summary

DSV in Lancaster, USA, is seeking a Manager, Customer Service - LBJ HWY, to lead client relationships at the site level and oversee inbound, picking, packing, VAL and outbound processes. You will coordinate with internal stakeholders, supervise 10-15 CS staff, and drive continuous improvement while ensuring SOP compliance.

The role requires strong leadership, exceptional communication, and a deep understanding of logistics services.

Qualifications

• Must have a high school diploma or GED.
• 2 years’ experience in a leadership role involving customer service or equivalent.
• Experience as a Logistics Service Provider Department Manager with full range of logistics services.
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months.

Responsibilities

• Becomes familiar with clients, including key contacts and unique requirements.
• Deploys and improves policies by guiding supervisors and CS reps.
• Coordinate with Operations Manager to meet service levels and KPI targets.
• Escalation point for high-priority client issues and complaints.
• Lead staff meetings to plan daily/weekly activities and continuous improvement.
• Provide guidance to CS staff and assign tasks.
• Coordinate staffing of CS department; supervise 10-15 employees.
• Perform staff performance reviews.

Skills

Leadership

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

4-year college degree preferred

Tools

WMS

MS Office

Job description

DSV in Lancaster, USA, is seeking a Manager, Customer Service - LBJ HWY, to lead client relationships at the site level and oversee inbound, picking, packing, VAL and outbound processes. You will coordinate with internal stakeholders, supervise 10-15 CS staff, and drive continuous improvement while ensuring SOP compliance.

The role requires strong leadership, exceptional communication, and a deep understanding of logistics services.