Global Logistics: Customer Service Lead

DSV Air & Sea Inc.; Ridgeville (SC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

DSV Benefits Showcase

Job summary

DSV is seeking a Customer Service Supervisor to coordinate activities of service agents, specialists and coordinators, ensuring a high-quality customer experience. You will supervise a world-class team, answer service inquiries, and document call data to support performance metrics.

The role emphasizes smooth operations, staff development, and adherence to client protocols. Base pay is disclosed, with location in Ridgeville, USA, and full-time, on-site conditions.

Qualifications

• Bachelor's degree or equivalent strongly preferred.
• 0-2 years of related supervisory experience.
• Excellent interpersonal and analytical skills.

Responsibilities

• Supervise and develop customer service agents, specialists, and coordinators to build a world-class team.
• Answer questions about services.
• Enter key information into computer systems to compile work volume statistics and track requests.

Skills

Supervisory leadership

Interpersonal skills

Analytical skills

Education

Bachelor's degree or equivalent

Job description

DSV is seeking a Customer Service Supervisor to coordinate activities of service agents, specialists and coordinators, ensuring a high-quality customer experience. You will supervise a world-class team, answer service inquiries, and document call data to support performance metrics.

The role emphasizes smooth operations, staff development, and adherence to client protocols. Base pay is disclosed, with location in Ridgeville, USA, and full-time, on-site conditions.