Logistics Customer Service Specialist

DSV - Global Transport and Logistics; Lancaster (TX); On-site; USD 33,062 - 35,817; Full time

Job summary

DSV – Global transport and logistics is seeking a Customer Service Agent for the LBJ Freeway area in Lancaster, USA. The role focuses on building rapport with clients, accurate data entry of shipping and receiving information, and maintaining strong customer relationships.

The CSR will handle orders, invoicing support, and cross‑department coordination. Responsibilities include processing orders, managing shipments from the WMS, generating paperwork, and ensuring timely communication with

Qualifications

• High school diploma or GED.
• 1 year experience in a customer-service related capacity.
• Ability to work in unregulated warehouse temperatures ranging from mild to moderate.

Responsibilities

• Process and input all customer orders.
• Run and print shipments from WMS.
• Verify receiving/shipping documents; prepare related paperwork and reports.
• Check orders for special requests and expedite as needed.
• Trace orders and communicate status to customers.
• Follow up with other departments to ensure service standards.

Skills

Customer service

Data entry

English proficiency

Education

High school diploma or GED

Tools

MS Office

WMS

Job description

DSV – Global transport and logistics is seeking a Customer Service Agent for the LBJ Freeway area in Lancaster, USA. The role focuses on building rapport with clients, accurate data entry of shipping and receiving information, and maintaining strong customer relationships.

The CSR will handle orders, invoicing support, and cross‑department coordination. Responsibilities include processing orders, managing shipments from the WMS, generating paperwork, and ensuring timely communication with