Logistics Customer Service Manager

DSV Road GmbH; Lancaster (TX); On-site; USD 100,000 - 107,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a Manager, Customer Service - LBJ HWY to lead client relationships at the site level and ensure inbound, picking, packing, VAL and outbound processes meet client SOPs. The role supervises Team Leaders and handles high-priority escalations with cross-functional support.

The position requires strong communication, leadership, and process improvement skills, with a focus on service levels, budgeting input, and continuous improvement across operations.

Qualifications

• Must have a high school diploma or GED.
• 2 years’ experience in a leadership role involving customer service or equivalent.
• Experience as a Logistics Service Provider Department Manager and understanding of full range of logistics services.

Responsibilities

• Manages and builds the relationship with clients at the site level.
• Drives and monitors KPIs and service levels.
• Escalation point for client requests or complaints.
• Oversees supervision and staff performance within the CS department.
• Coordinates between CS and other internal teams.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

WMS

MS Office

Job description

DSV – Global Transport and Logistics is seeking a Manager, Customer Service - LBJ HWY to lead client relationships at the site level and ensure inbound, picking, packing, VAL and outbound processes meet client SOPs. The role supervises Team Leaders and handles high-priority escalations with cross-functional support.

The position requires strong communication, leadership, and process improvement skills, with a focus on service levels, budgeting input, and continuous improvement across operations.