Customer Service Administrator 3

Southeastern Freight Lines, Inc.; Hickory (NC); On-site; USD 33,000 - 40,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 3 in Hickory, NC. You will handle high-level clerical tasks to support the Service Center, including OS&D, billing inquiries, and tracking shipments.

The role requires strong communications with internal and external customers and the ability to manage multiple tasks with accuracy. Responsibilities include investigating complaints, providing rate quotes, coordinating Linehaul activity, and performing secretarial and reporting

Qualifications

• High School Diploma or GED.
• Pass background check and alcohol/drug test.
• 6 months of related office experience.
• Strong customer relations and ability to multitask.
• Computer skills; familiarity with Microsoft Office applications; preference for Outlook/Excel and multi-line phones.

Responsibilities

• Investigate customer questions and complaints related to services, billing, credit ratings and merchandise.
• Monitor undelivered freight and trace shortages; provide rate quotes and perform reporting for leadership.
• Coordinate Linehaul activity and secretarial/reporting tasks for Service Center leadership.

Skills

Customer relations

Time management

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

Customer Service Administrator 3### Customer Service Administrator 3Apply: Hickory, NC: Full time: Posted Today: R2026-23500As a Customer Service Administrator 3, you will be responsible for high level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Over, Short, & Damaged (OS&D); Linehaul dispatch; or administrative support.Investigate customer complaints in regards to overages, shortages, and damaged freight. Answer questions and complaints regarding services, billing, credit ratings, and merchandise. Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours. Trace freight shortages by checking similar shipments loaded before and after the short shipment. Identify and correct billing/rating errors. Provide rate quotes. Perform daily reports of various shippers’ Account. Answer calls from customers or other Service Center requesting status of freight. Coordinate Linehaul activity to effectively utilize equipment and personnel while meeting Company and customer requirements and minimizing costs. Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations. Receive daily Linehaul schedule identifying driver-to-load assignments from Central Dispatch and communicate to Linehaul Drivers. Perform secretarial and reporting functions for Service Center leadership. For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $23.98-$29.15 Per Hour (pay may vary based on location and experience)**Work Shift**First Shifthttp://www.youtube.com/watch?v=xZc1A8aeshc**Working with Southeastern Freight Lines is more than just a job — it becomes a part of who you are.**Family founded in Columbia, South Carolina in 1950, Southeastern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of Southeastern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals — the true backbone of our company.At Southeastern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing.Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.