Customer Service Admin II — Scheduling, Payroll & Office Support

Southeastern Freight Lines; Abilene (TX); On-site; USD 61,750,000 - 75,961,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 2 to support the Service Center operations with clerical duties and customer-facing tasks. You will respond to inquiries about shipments, billing, CODs, tracing, and ratings while scheduling deliveries and assisting drivers.

Key responsibilities include data entry for loads and payroll, supporting Account Managers, and coordinating recruitment and orientation activities.

Qualifications

• High School Diploma or GED is required.
• Ability to pass background check and drug test.
• Minimum 6 months of related or office experience.
• Strong communication with internal and external customers.
• Ability to multitask and manage interruptions.
• Proficient computer skills and MS Office familiarity.

Responsibilities

• Provide clerical support to the service center operations.
• Answer calls and update customers on shipments, billing, CODs, or tracing.
• Schedule delivery appointments and assist drivers with issues.
• Enter and maintain load information, payroll data, and manifests.
• Support account managers and assist in recruiting activities.
• Coordinate new hire orientation and training logistics.

Skills

Customer relations

Multitasking

Computer skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

Southeastern Freight Lines is seeking a Customer Service Administrator 2 to support the Service Center operations with clerical duties and customer-facing tasks. You will respond to inquiries about shipments, billing, CODs, tracing, and ratings while scheduling deliveries and assisting drivers.

Key responsibilities include data entry for loads and payroll, supporting Account Managers, and coordinating recruitment and orientation activities.