Customer Service Administrator 2

Southeastern Freight Lines; Abilene (TX); On-site; USD 61,750,000 - 75,961,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 2 to support the Service Center operations with clerical duties and customer-facing tasks. You will respond to inquiries about shipments, billing, CODs, tracing, and ratings while scheduling deliveries and assisting drivers.

Key responsibilities include data entry for loads and payroll, supporting Account Managers, and coordinating recruitment and orientation activities.

Qualifications

• High School Diploma or GED is required.
• Ability to pass background check and drug test.
• Minimum 6 months of related or office experience.
• Strong communication with internal and external customers.
• Ability to multitask and manage interruptions.
• Proficient computer skills and MS Office familiarity.

Responsibilities

• Provide clerical support to the service center operations.
• Answer calls and update customers on shipments, billing, CODs, or tracing.
• Schedule delivery appointments and assist drivers with issues.
• Enter and maintain load information, payroll data, and manifests.
• Support account managers and assist in recruiting activities.
• Coordinate new hire orientation and training logistics.

Skills

Customer relations

Multitasking

Computer skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center.

Key Responsibilities

• Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.
• Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information.
• Research and answer requests for information from internal customers or other Service Centers.
• Call and schedule delivery appointments.
• Assist drivers with pick-up or delivery problems.
• Calculate hours worked and Linehaul miles.
• Compile driver hours of service and complete driver log summaries.
• Assist with generating manifests and closing loads.
• Enter closed, dispatched, and arrived loads into the computer.
• Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives.
• Make follow-up calls to customers as requested.
• Maintain the sales appointment schedule and maintain a list of sales leads.
• Key pay data into the payroll system.
• Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
• Coordinate new hire orientation.
• Assist with Service Center training efforts by scheduling classes or ordering supplies.

Required Qualifications

• a High School Diploma or GED;
• the ability to satisfactorily pass background check and alcohol and drug test;
• 6 months of related experience and/or previous office experience;
• strong customer relations skills to communicate effectively with internal and external customers;
• the ability to manage multiple tasks with interruption;
• computer skills;
• and be familiar with Microsoft Office applications.

Preferred Qualifications

We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.

Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience) Work Shift First Shift http://www.youtube.com/watch?v=xZc1A8aeshc

Working with southeastern freight lines is more than just a job — it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950, southeastern freight lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of southeastern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals — the true backbone of our company.

At southeastern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing.

Equal Employment Opportunity

Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.