Customer Service & Operations Administrator

Southeastern Freight Lines; Jacksonville (FL); On-site; USD 30,000 - 37,000; Full time

Job summary

Southeastern Freight Lines is seeking a Customer Service Administrator 2 in Jacksonville, FL. You will handle intermediate clerical duties to support the Service Center, respond to customer inquiries, schedule deliveries, assist drivers, and support payroll and HR tasks as needed.

The role requires a high school diploma or GED, 6 months of related experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Pass background check and alcohol/drug test.
• 6 months of related or office experience preferred.
• Strong customer relations skills to communicate with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.

Responsibilities

• Respond to calls or contact customers regarding shipment status, billing questions, CODs, driver collect, tracing, problems, or rating information.
• Schedule delivery appointments and assist drivers with pickup/delivery problems.
• Enter closed, dispatched, and arrived loads into the computer; generate manifests and close loads.
• Provide clerical support to Service Center Account Managers and Executives; maintain sales appointment schedules and leads.
• Assist with recruiting by coordinating advertisements, resumes, interviews, and new hire orientation.

Skills

Customer service

Multitasking

Communication

Clerical work

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

Southeastern Freight Lines is seeking a Customer Service Administrator 2 in Jacksonville, FL. You will handle intermediate clerical duties to support the Service Center, respond to customer inquiries, schedule deliveries, assist drivers, and support payroll and HR tasks as needed.

The role requires a high school diploma or GED, 6 months of related experience, strong communication skills, and proficiency with Microsoft Office.