Customer Service & Dispatch Administrator

Southeastern Freight Lines; Missouri; On-site; USD 33,000 - 40,000; Full time

Job summary

Southeast Freight Lines is seeking a Customer Service Administrator 3 in Missouri to support service center operations. You will handle clerical tasks, investigate freight issues, answer inquiries, and coordinate Linehaul activities.

The role requires a high school diploma or GED, background check, 6 months of related experience, and proficiency with Microsoft Office. Prior Microsoft Outlook/Excel and multi-line phone systems experience is preferred.

Qualifications

• High School Diploma or GED.
• Ability to pass background check and drug/alcohol test.
• 6 months related or office experience.
• Strong customer relations and communication skills.
• Ability to manage multiple tasks with interruptions.
• Computer skills; familiar with Microsoft Office applications.

Responsibilities

• Investigate customer complaints about overages, shortages, and damaged freight.
• Answer questions about services, billing, credit ratings, and merchandise.
• Monitor the Undelivered Freight Report and clear shipments within 24 hours.
• Trace shortages by reviewing related shipments loaded before/after.
• Identify and correct billing or rating errors.
• Provide rate quotes and daily shipper reports.
• Answer calls requesting shipment status and coordinate Linehaul activity.
• Notify Central Dispatch of driver availability and freight movement.
• Perform secretarial and reporting functions for Service Center leadership.

Skills

Customer service

Multitasking

Computer skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Multi-line phone systems

Job description

Southeast Freight Lines is seeking a Customer Service Administrator 3 in Missouri to support service center operations. You will handle clerical tasks, investigate freight issues, answer inquiries, and coordinate Linehaul activities.

The role requires a high school diploma or GED, background check, 6 months of related experience, and proficiency with Microsoft Office. Prior Microsoft Outlook/Excel and multi-line phone systems experience is preferred.