Logistics Customer Relations Specialist

Forward Air Corporation; Middleburg Heights (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support at our 100% on-site Ohio site. You will handle shipment processing, documentation, tracking, and daily customer communications to ensure accurate and timely updates.

Responsibilities include data entry, invoicing support, scheduling pickups, preparing air waybills and POD, and coordinating with drivers and carriers.

Qualifications

• Education: High School Diploma or GED required; college degree preferred.
• Experience in customer service, administrative support, logistics or transportation environments preferred.
• Strong attention to detail with the ability to follow established processes consistently.
• Clear, professional communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, on-site environment.
• Discretion and confidentiality in handling sensitive information.
• Proficient with Windows PCs and Microsoft O365 apps (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Serve as central contact for customers, carriers, drivers, and internal teams by phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries and documentation requests.
• Perform accurate data entry for shipment details and operational records within timelines.
• Track and trace shipments and communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, and appointments.
• Prepare and organize shipping documents (AWBs, bills of lading, POD).
• Support shipment paperwork handling and basic freight acceptance when needed.
• Assist with accounts receivable/payable and billing tasks.
• Maintain organized electronic and physical files for shipment and financial records.
• Communicate with carriers and internal teams to support timely freight movement.
• Escalate routine service issues to operations leadership per procedures.
• Handle routine administrative tasks including mail processing and office supplies.
• Participate in training and process improvement initiatives.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Communication

Teamwork

Attention to detail

Office software

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Teams

Zoom

Webex

Job description

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support at our 100% on-site Ohio site. You will handle shipment processing, documentation, tracking, and daily customer communications to ensure accurate and timely updates.

Responsibilities include data entry, invoicing support, scheduling pickups, preparing air waybills and POD, and coordinating with drivers and carriers.