Logistics Customer Services Coordinator

Forward Air Corp.; Middleburg Heights (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing, documentation, and communication across multimodal networks.

You will interact with customers, carriers, drivers, and internal teams to ensure timely, accurate updates and smooth freight flow. The role requires data entry, document preparation, tracking shipments, and supporting accounts receivable/payable and billing tasks.

Qualifications

• Education: High School Diploma or GED required; college degree preferred.
• Experience in customer service, administrative support, logistics, or transportation preferred; training provided.
• Strong attention to detail and ability to follow processes.
• Clear, professional written and verbal communication with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, on-site environment.
• Discretion and confidentiality in handling sensitive information.
• Proficient with Windows PCs, Microsoft 365, and web conferencing tools.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as AWBs, bills of lading, labels, and POD.
• Support terminal/site activities including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and elevate to operations leadership per procedures.
• Support routine administrative tasks such as mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Data entry

Administrative support

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Excel

Outlook

Teams / Zoom

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for accurate shipment processing, documentation, and communication across multimodal networks.

You will interact with customers, carriers, drivers, and internal teams to ensure timely, accurate updates and smooth freight flow. The role requires data entry, document preparation, tracking shipments, and supporting accounts receivable/payable and billing tasks.