On-Site Logistics & Customer Support Coordinator

Forward Air Corporation; Orlando (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Forward Air Corporation in Orlando, FL, is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing and documentation at a 100% on-site facility.

You will handle tracking, scheduling, invoicing support, and liaison with customers, carriers, and internal teams to ensure timely, accurate updates and smooth freight movement.

Qualifications

• Experience in customer service, admin support, or logistics roles preferred.
• Strong attention to detail and ability to follow defined processes.
• Professional written and verbal communication with a customer focus.

Responsibilities

• Serve as frontline contact for customers, carriers, drivers, and internal teams.
• Data entry of shipment details and required documentation within deadlines.
• Track shipments, provide status updates, and support billing tasks.
• Maintain organized files and assist with routine administrative duties.

Skills

Customer service

Data entry

Attention to detail

Communication

Team collaboration

On-site work

Education

High School Diploma or GED

Tools

MS Office 365

Outlook

Excel

Teams/Zoom/Webex

Job description

Forward Air Corporation in Orlando, FL, is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support for shipment processing and documentation at a 100% on-site facility.

You will handle tracking, scheduling, invoicing support, and liaison with customers, carriers, and internal teams to ensure timely, accurate updates and smooth freight movement.