Logistics Customer Relations Specialist (On-Site)

Forward Air Corp.; Los Angeles (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Forward Air Corp. in Los Angeles is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support for shipment processing, documentation, and communication across multimodal networks.

You will handle data entry, track and trace shipments, prepare shipping documents, assist with AR/AP and billing tasks, and maintain compliant records. This on‑site role requires clear communication and teamwork in a fast‑paced environment.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in customer service, admin support or logistics preferred.
• Excellent written and verbal communication; detail oriented.
• Ability to work on-site in a fast-paced, team environment.
• Proficient with Windows and Microsoft 365 suite.

Responsibilities

• Serve as central contact for customers, carriers, drivers, and teams via phone, email, and in-person interactions.
• Provide front-line customer service for shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as AWBs, bills of lading, labels, and POD.
• Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and elevate them to operations leadership according to established procedures.
• Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Data entry

Attention to detail

Office software

Written/verbal communication

Teamwork

Multitasking

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Microsoft 365

Windows OS

Teams/Zoom/Webex

CRM systems

Job description

Forward Air Corp. in Los Angeles is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support for shipment processing, documentation, and communication across multimodal networks.

You will handle data entry, track and trace shipments, prepare shipping documents, assist with AR/AP and billing tasks, and maintain compliant records. This on‑site role requires clear communication and teamwork in a fast‑paced environment.