Logistics Customer Relations Specialist

Forward Air Corporation; Compton (CA); On-site; USD 60,174,000 - 65,516,000; Full time

Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support for accurate shipment processing and documentation. You will interact with customers, drivers, and internal teams to ensure timely updates and smooth shipments in a 100% on‑site setting.

The role covers data entry, tracking, scheduling, and basic billing support, with a focus on accuracy and professional communication in a fast‑paced terminal or logistics

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in customer service, admin support, or logistics desirable.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Serve as central point of contact for customers, carriers, and teams.
• Respond to shipment status inquiries and documentation requests.
• Enter data accurately for shipment details and records.
• Track and trace shipments and communicate updates to stakeholders.
• Coordinate pickups, deliveries, and appointments.
• Prepare shipping documents and support billing activities.
• Maintain compliant electronic and physical files.

Skills

Customer service

Administrative support

Attention to detail

Communication

Teamwork

Microsoft Office 365

Education

High School Diploma or GED

Undergraduate degree preferred

Job description

Forward Air Corporation is seeking a Customer Relations Coordinator to provide front‑line administrative and customer service support for accurate shipment processing and documentation. You will interact with customers, drivers, and internal teams to ensure timely updates and smooth shipments in a 100% on‑site setting.

The role covers data entry, tracking, scheduling, and basic billing support, with a focus on accuracy and professional communication in a fast‑paced terminal or logistics