Freight Customer Service Specialist

Lynden-; Fairbanks (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

Lynden Transport in Alaska is seeking a Customer Service Representative to deliver exceptional service. You will manage cargo availability, routing, and freight rating details across truck, steamship, barge, and plane channels.

You will respond to inquiries, process Bills of Lading, coordinate deliveries, and handle payments with accuracy. The role requires punctuality, multitasking, and a customer‑centric approach in a fast paced environment.

Qualifications

• Respond to customer inquiries in person, by phone, and by email.
• Process Bills of Lading with accuracy and timeliness.
• Coordinate cargo routing and freight rating details across modes.

Responsibilities

• Respond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.
• Process Bills of Lading for receiving, ensuring all information is complete and accurate.
• Notify customers of freight availability and schedule delivery appointments.
• Accurately process payments via cash, credit card, or check for invoices.

Skills

Customer service

Multitasking

Windows OS

Word

Excel

Outlook

Keyboard typing

Teamwork

Communication

Reading comprehension

Tools

Office software

Job description

Lynden Transport in Alaska is seeking a Customer Service Representative to deliver exceptional service. You will manage cargo availability, routing, and freight rating details across truck, steamship, barge, and plane channels.

You will respond to inquiries, process Bills of Lading, coordinate deliveries, and handle payments with accuracy. The role requires punctuality, multitasking, and a customer‑centric approach in a fast paced environment.