Customer Service Representative

DHL Supply Chain; Wilmer (TX); On-site; Confidential; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in Wilmer, TX is hiring a Customer Service Representative for the second shift (3pm-11pm, Monday to Friday). The role focuses on processing orders, providing product and transit information, and maintaining clear communication with customers to resolve issues.

Ideal candidates will have experience with Manhattan WMS and strong proficiency in Microsoft Office. DHL offers comprehensive benefits and a path for career growth within the world's largest logistics company.

Qualifications

• High School Diploma or Equivalent is required.
• 0-12 months of system, data entry or reporting experience is helpful.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer.
• Act as a liaison to facilitate issue resolution.
• Maintain customer records and update account information.
• Handle customer inquiries and support efficiently.

Skills

Manhattan WMS

Microsoft Office

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of the role include: BOL fillings, carrier scheduling, and customer communication.

Position: Customer Service Representative

Shift: Second Shift

Hours: 3pm-11pm

Days: Monday - Friday

Pay: $20.75 per hour

Required Qualifications: Previous experience with Manhattan WMS, Proficient at Microsoft Office.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.