Logistics Customer Care Specialist | 2nd Shift

DHL Group; New Whiteland (IN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Affordable health coverage

Paid vacation and holidays

401(k) with match

Tuition reimbursement

Excellent training and career growth

Job summary

DHL Supply Chain in Indiana is hiring a Second (2nd) Shift Customer Service Rep to support OEM operations. The role involves handling orders, data entry, and customer communication in a fast-paced, team-oriented environment.

You will work 5:00pm–3:00am, Tuesday through Friday, leveraging TMS/WMS and Microsoft Office to schedule shipments, resolve issues, and maintain accurate records. This is a growth-focused entry-level opportunity with competitive benefits.

Qualifications

• Maintaining high levels of customer service and timely communication with client representatives and drivers.
• Experience with Dispatch or TMS to schedule Truckloads and LTL shipments based on load requests.
• Ability to communicate with Transport Carriers and Clients to schedule pickups and resolve issues.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with WMS such as Manhattan, Blue Yonder, Red Prairie, JDA, SAP.
• Experience with View software or ability to navigate customer portals quickly.

Responsibilities

• Resolve customer problems: clarify complaints, determine causes, explain solutions, expedite corrections, and follow up.
• Maintain customer records and update account information.
• Process customer adjustments to keep financial accounts accurate.
• Prepare reports by collecting and analyzing customer information; assist with orders and product management.
• Perform other duties as assigned.

Skills

Supply Chain

Logistics

Data Entry

Customer Care

Call Center

Transportation

Dispatch

Education

High School Diploma or Equivalent

Tools

TMS

Manhattan WMS

Blue Yonder

SAP

View software

Job description

DHL Supply Chain in Indiana is hiring a Second (2nd) Shift Customer Service Rep to support OEM operations. The role involves handling orders, data entry, and customer communication in a fast-paced, team-oriented environment.

You will work 5:00pm–3:00am, Tuesday through Friday, leveraging TMS/WMS and Microsoft Office to schedule shipments, resolve issues, and maintain accurate records. This is a growth-focused entry-level opportunity with competitive benefits.