Logistics Dispatch & Customer Support Specialist

DHL Supply Chain; New Whiteland (IN); In loco; Confidential; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

PTO including holidays

401(k) with company match

Tuition reimbursement

Training and career advancement

Descrizione del lavoro

DHL Supply Chain is seeking a Customer Service Rep in Indiana to maintain high levels of customer service and clear communication with clients and trucking partners. You will process orders, prepare correspondence, and support the dispatch team to ensure on-time deliveries.

The role requires handling orders, updating records, and coordinating with carriers, with a focus on fast-paced, customer-centric service.

Competenze

• Experience in dispatch or TMS to build and schedule Truckloads/LTL shipments.
• Ability to communicate effectively with Transport Carriers and Clients to schedule pickups and resolve issues.
• Proficient with Microsoft Office (Excel, Outlook, Word).
• Experience with a commercial WMS such as JDA, Blue Yonder, Red Prairie, SAP; View software is a plus.

Mansioni

• Process orders and prepare correspondence to fulfill customer needs; act as liaison to facilitate issue resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
• Perform other duties as assigned.

Conoscenze

Dispatch / TMS experience

Oral & written communication

Microsoft Office skills

WMS experience (JDA/Blue Yonder/SAP)

View software familiarity

Fast-paced, customer-centric

Formazione

High School Diploma or Equivalent

Strumenti

JDA

Blue Yonder

Red Prairie

SAP

Descrizione del lavoro

DHL Supply Chain is seeking a Customer Service Rep in Indiana to maintain high levels of customer service and clear communication with clients and trucking partners. You will process orders, prepare correspondence, and support the dispatch team to ensure on-time deliveries.

The role requires handling orders, updating records, and coordinating with carriers, with a focus on fast-paced, customer-centric service.