Customer Service Representative

DHL Group; New Whiteland (IN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Affordable health coverage

Paid vacation and holidays

401(k) with match

Tuition reimbursement

Excellent training and career growth

Job summary

DHL Supply Chain in Indiana is hiring a Second (2nd) Shift Customer Service Rep to support OEM operations. The role involves handling orders, data entry, and customer communication in a fast-paced, team-oriented environment.

You will work 5:00pm–3:00am, Tuesday through Friday, leveraging TMS/WMS and Microsoft Office to schedule shipments, resolve issues, and maintain accurate records. This is a growth-focused entry-level opportunity with competitive benefits.

Qualifications

• Maintaining high levels of customer service and timely communication with client representatives and drivers.
• Experience with Dispatch or TMS to schedule Truckloads and LTL shipments based on load requests.
• Ability to communicate with Transport Carriers and Clients to schedule pickups and resolve issues.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with WMS such as Manhattan, Blue Yonder, Red Prairie, JDA, SAP.
• Experience with View software or ability to navigate customer portals quickly.

Responsibilities

• Resolve customer problems: clarify complaints, determine causes, explain solutions, expedite corrections, and follow up.
• Maintain customer records and update account information.
• Process customer adjustments to keep financial accounts accurate.
• Prepare reports by collecting and analyzing customer information; assist with orders and product management.
• Perform other duties as assigned.

Skills

Supply Chain

Logistics

Data Entry

Customer Care

Call Center

Transportation

Dispatch

Education

High School Diploma or Equivalent

Tools

TMS

Manhattan WMS

Blue Yonder

SAP

View software

Job description

DHL Supply Chain is Hiring!

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

• Position: Second (2nd) Shift Customer Service Rep
• Shift:5:00pm – 3:00am Tuesday - Friday
• Department: OEM
• Pay: $20.50 per hour.

DHL Supply Chain is Hiring!

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

In addition to the general job description below, the ideal will also have the following skills:

Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, Dispatch

A minimum of (1) one year's experience in the following:

• Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
• Experience using a commercial WMS (warehouse management system) such as Manhattan (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
• Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
• Ability to work in a fast-paced, customer-centric team environment.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work™ and Top Employer in the US for the 3rd year in a row!

• AFFORDABLE medical, dental, and vision coverage offered on your 30th day
• Paid vacation and holidays
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.