Logistics & Customer Care Specialist

Easypak; Reading (Berks County); On-site; USD 42,000 - 60,000; Full time

Job summary

Easypak in Reading, PA is seeking a Customer Service/Transportation Specialist to process orders, respond to inquiries, and coordinate shipments across production, warehouse, and logistics teams.

The role requires strong communication, attention to detail, and a customer-first mindset. Typical hours are office hours with potential scheduling adjustments. Join a global leader in thermoformed packaging solutions and contribute to reliable service delivery.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• 5–10 years of experience in customer service.
• Experience within a manufacturing environment preferred.
• Microsoft Office skills are required.

Responsibilities

• Verify accuracy of purchase orders including quantity, price, stock availability, lead times, delivery windows, etc.
• Send order confirmations to customers within 24 hours.
• Interact with production, warehouse, sales, logistics and engineering to ensure that customers’ orders are being made and received on time.
• Inform customers and sales of any production or shipping delays.
• Answer all calls and emails from customers in a timely manner.
• Direct any product questions to sales team to recommend appropriate packaging solutions.
• Guide customers on billing, lead times, stock inventory items and custom orders.
• Investigate Customer Complaints (RMA) to verify facts, recommend appropriate company solutions, and communicate company position to customers in a positive manner.
• Share patterns of complaints to customer service management and recommend solutions and/or learnings on how to avoid similar issues.
• Update IQMS system to log complaints (RMA) and ensure all critical data is accurate, and system is updated during the resolution phase.
• Ensure customer profile is accurate, ex buyer contact phone and email, customer shipping address(es), receiving contact and hours.
• Use Order Report and Freight Deployment Tool to book customer shipments and add orders to the DOC schedule.
• Communicate with production to ensure orders are completed and shipped on time.
• Alert customer when customer pick-up orders are ready.
• Alert customer service or management of any issues.
• Recommend changes and/or improvements to existing processes and/or tools.
• Assist with forming and updating Standard Operating Procedures.

Skills

Customer service

Communication

Analytical

MS Office

Education

High School Diploma

Bachelor’s Degree preferred

Tools

IQMS

Freight Deployment Tool

ERP software

Job description

Easypak in Reading, PA is seeking a Customer Service/Transportation Specialist to process orders, respond to inquiries, and coordinate shipments across production, warehouse, and logistics teams.

The role requires strong communication, attention to detail, and a customer-first mindset. Typical hours are office hours with potential scheduling adjustments. Join a global leader in thermoformed packaging solutions and contribute to reliable service delivery.