Logistics Customer Success Advocate

FreezPak Logistics, LLC; Philadelphia (Philadelphia County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) + Company Match

Paid Time Off

Life Insurance

Career Growth

Job summary

FreezPak Logistics, LLC in Philadelphia, PA, is seeking a Customer Service Representative to join our team. You will process orders, review accuracy, and collaborate with the warehouse to ensure timely, correct fulfillment of cold storage products.

The role requires at least 1 year of customer service experience, proficiency with Outlook/Excel/Word, and strong organizational and communication skills in a fast-paced environment.

Qualifications

• Minimum 1 year of customer service experience.
• Working knowledge of Microsoft programs (Outlook, Excel, Word).
• Excellent organizational and communication skills.

Responsibilities

• Process Orders: Efficiently process customer orders received through various channels.
• Accuracy Review: Review paperwork associated with orders for accuracy and completeness; follow up on discrepancies.
• Warehouse Collaboration: Liaise with the warehouse team to ensure seamless order fulfillment.
• Handle high email and phone volume professionally and efficiently.
• Follow up with internal and external customers in a timely manner.
• Audit and Discrepancy Resolution: Regularly audit systems to address discrepancies and maintain order accuracy.
• Teamwork: Work effectively as part of a team and independently as needed.

Skills

Customer service

Outlook

Excel

Word

Organizational skills

Communication skills

Fast-paced work

Tools

Outlook

Excel

Word

Job description

FreezPak Logistics, LLC in Philadelphia, PA, is seeking a Customer Service Representative to join our team. You will process orders, review accuracy, and collaborate with the warehouse to ensure timely, correct fulfillment of cold storage products.

The role requires at least 1 year of customer service experience, proficiency with Outlook/Excel/Word, and strong organizational and communication skills in a fast-paced environment.