Customer Service Transportation Specalist

Easypak; Reading (Berks County); On-site; USD 42,000 - 60,000; Full time

Job summary

Easypak in Reading, PA is seeking a Customer Service/Transportation Specialist to process orders, respond to inquiries, and coordinate shipments across production, warehouse, and logistics teams.

The role requires strong communication, attention to detail, and a customer-first mindset. Typical hours are office hours with potential scheduling adjustments. Join a global leader in thermoformed packaging solutions and contribute to reliable service delivery.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• 5–10 years of experience in customer service.
• Experience within a manufacturing environment preferred.
• Microsoft Office skills are required.

Responsibilities

• Verify accuracy of purchase orders including quantity, price, stock availability, lead times, delivery windows, etc.
• Send order confirmations to customers within 24 hours.
• Interact with production, warehouse, sales, logistics and engineering to ensure that customers’ orders are being made and received on time.
• Inform customers and sales of any production or shipping delays.
• Answer all calls and emails from customers in a timely manner.
• Direct any product questions to sales team to recommend appropriate packaging solutions.
• Guide customers on billing, lead times, stock inventory items and custom orders.
• Investigate Customer Complaints (RMA) to verify facts, recommend appropriate company solutions, and communicate company position to customers in a positive manner.
• Share patterns of complaints to customer service management and recommend solutions and/or learnings on how to avoid similar issues.
• Update IQMS system to log complaints (RMA) and ensure all critical data is accurate, and system is updated during the resolution phase.
• Ensure customer profile is accurate, ex buyer contact phone and email, customer shipping address(es), receiving contact and hours.
• Use Order Report and Freight Deployment Tool to book customer shipments and add orders to the DOC schedule.
• Communicate with production to ensure orders are completed and shipped on time.
• Alert customer when customer pick-up orders are ready.
• Alert customer service or management of any issues.
• Recommend changes and/or improvements to existing processes and/or tools.
• Assist with forming and updating Standard Operating Procedures.

Skills

Customer service

Communication

Analytical

MS Office

Education

High School Diploma

Bachelor’s Degree preferred

Tools

IQMS

Freight Deployment Tool

ERP software

Job description

Job Details: Job Location: Easypak Reading - Reading, PA, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Office Hours, Job Category: Customer Service, Join the Easypak Team as a Customer Service/Transportation Specialist at Our Reading, PA Facility!

Are you ready to take on a dynamic role that’s both challenging and rewarding? Easypak, a global leader in thermoformed packaging solutions, is on the hunt for a top-tier Marketing Manager to join our fast-paced team at our Reading, PA facility. We’re a world-class company, and we’re looking for world-class talent—people who aren’t afraid to roll up their sleeves, get their hands dirty, and contribute to our mission of delivering high-performing packaging solutions across various industries.

About Easypak

Easypak provides dependable, high-performing plastic packaging solutions used in food, consumer goods, medical, and industrial applications worldwide. With a focus on innovation and customer satisfaction, we strive to set the benchmark in the packaging industry. Visit us at www.easypak.com to learn more about what we do and how we do it.

Why Work with Us?

At Easypak, we don’t just work—we dream big, get stuff done, and have fun while doing it. We’re looking for candidates who thrive in a fast-paced environment, who are eager to take on challenges, and who are dedicated to building and maintaining superior customer relationships. If you have a can‑do attitude, a passion for getting things right the first time, and a desire to be an essential part of everyday life, then we want you on our team.

Your Role as a Customer Service/Transportation Specialist

This role is accountable for processing customer orders, answering customer inquiries, investigating and resolving customer complaints, maintaining accurate customer data, and scheduling shipments. In addition, the incumbent is a critical member of a small team and plays a significant role in improving process, assisting on improvement projects, and creating positive relationships across the company locations.

Your responsibilities will include:

1. Verify accuracy of purchase orders including quantity, price, stock availability, lead times, delivery windows, etc.
2. Send order confirmations to customers within 24 hours.
3. Interact with production, warehouse, sales, logistics and engineering to ensure that customers’ orders are being made and received on time.
4. Inform customers and sales of any production or shipping delays.

1. Answer all calls and emails from customers in a timely manner.
2. Direct any product questions to sales team to recommend appropriate packaging solutions.
3. Guide customers on billing, lead times, stock inventory items and custom orders.

1. Investigate Customer Complaints (RMA) to verify facts, recommend appropriate company solutions, and communicate company position to customers in a positive manner.
2. Share patterns of complaints to customer service management and recommend solutions and/or learnings on how to avoid similar issues.
3. Update IQMS system to log complaints (RMA) and ensure all critical data is accurate, and system is updated during the resolution phase.

1. Ensure customer profile is accurate, ex buyer contact phone and email, customer shipping address(es), receiving contact and hours.

1. Use Order Report and Freight Deployment Tool to book customer shipments and add orders to the DOC schedule.
2. Communicate with production to ensure orders are completed and shipped on time.
3. Alert customer when customer pick-up orders are ready.
4. Alert customer service or management of any issues.

1. Recommend changes and/or improvements to existing processes and/or tools.
2. Assist with forming and updating Standard Operating Procedures.

Success Factors:

1. Analytical and attention to detail
2. Judgment- ability to make quick decisions soliciting input from internal resources and communicate quickly to the customer
3. Excellent communication skills with customers and other departments.
4. Self-Starter- ability to set daily tasks, objectives, stay focused and engage others to help when available

What We’re Looking For:

• High School Diploma required. Bachelor’s Degree preferred
• 5 – 10 years of experience in customer service
• Experience within a manufacturing environment preferred
• Microsoft Office computer skills are required

* This position is in office 8:00 to 5:00 pm with 1 hour lunch.

Hours can be adjusted if requested within reason.

Why You’ll Love Working Here:

• Get Your Hands Dirty: You’ll be in the thick of it, making a tangible impact every day.
• Be Part of Something Big: The world is waiting for the solutions we create, and you’ll be an essential part of that mission.

Visit www.easypak.com for more information about Easypak.

Easypak is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and providing equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Candidates Only—No Third Parties.