Logistics Support Specialist: Shipments & Customer Care

Paper Transport, Inc.; De Pere (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Paper Transport, Inc. in De Pere, WI is seeking a Customer Support Specialist to join our busy Customer Service team. You’ll work directly with customers and teammates to keep shipments moving, coordinate deliveries, and communicate updates while solving problems in a fast-paced environment.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks. You’ll help track shipments, update records, and provide excellent service as part of a dedicated

Qualifications

• Minimum of High School Diploma or Equivalent.
• 1+ year in Customer Service preferred but not required.
• Experience in shipping/logistics is a plus.

Responsibilities

• Enter and set up customer orders for shipment.
• Update shipment information in our systems.
• Schedule delivery appointments and make changes as needed.
• Keep customer websites updated with accurate shipment information.
• Contact customers and partners to collect necessary paperwork.
• Track shipments to make sure pickups and deliveries happen on time.
• Share shipment updates and potential delays with the appropriate team members.
• Assist with special projects as assigned by your manager
• Work with the team to provide excellent customer service and keep shipments moving efficiently.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Multitasking

Computer literacy

Problem solving

Team collaboration

Reliability

Education

High School Diploma or Equivalent

Job description

Paper Transport, Inc. in De Pere, WI is seeking a Customer Support Specialist to join our busy Customer Service team. You’ll work directly with customers and teammates to keep shipments moving, coordinate deliveries, and communicate updates while solving problems in a fast-paced environment.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks. You’ll help track shipments, update records, and provide excellent service as part of a dedicated