Logistics Customer Experience Specialist

Eshipping; Green Bay (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

eShipping is seeking a Customer Service Specialist to support day-to-day transportation operations from our Green Bay, WI office. You will perform data entry, load tendering, shipment tracing, and assist with performance reporting and process improvements.

This role emphasizes accurate information, timely communication, and cross-team collaboration. You will respond to external and internal inquiries, work with accounting on invoicing, and help management with daily metrics and reporting.

Qualifications

• Experience in data entry and processing shipments.
• Strong customer service and communication skills.
• Experience in coordinating with accounting on invoicing.

Responsibilities

• Provide extraordinary customer service and accurate information to customers.
• Process shipments, changes, and invoices according to policies.
• Collaborate with accounting to resolve invoice items and claims payments.
• Provide feedback on service failures or customer concerns.
• Support teammates to meet all customer service expectations.
• Perform additional administrative duties as assigned.

Skills

Customer service

Time management

Written communication

Oral communication

Problem solving

Multitasking

Data entry

Teamwork

Tools

Excel

Word

Outlook

Job description

eShipping is seeking a Customer Service Specialist to support day-to-day transportation operations from our Green Bay, WI office. You will perform data entry, load tendering, shipment tracing, and assist with performance reporting and process improvements.

This role emphasizes accurate information, timely communication, and cross-team collaboration. You will respond to external and internal inquiries, work with accounting on invoicing, and help management with daily metrics and reporting.