Logistics CSR - Overnight Weekend Shift

Dsv Air & Sea SAU; Clarksville (TN); On-site; USD 1,791,000 - 2,480,000; Full time

Job summary

DSV – Global transport and logistics in Clarksville, TN, seeks a Customer Service Agent for the E Shift (Fri-Sun, 6pm-6am). You will build rapport with clients, input orders, and manage shipping/receiving data to support site operations.

Responsibilities include data entry, invoicing checks, and coordinating with warehouse teams to meet service standards. Prior CS experience and basic MS Office/WMS skills are preferred.

Qualifications

• Must have a high school diploma or GED.
• 1 year experience in Customer Service-related capacity
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Responsibilities

• Process and input all customer orders.
• Run shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Skills

English proficiency

MS Office

WMS

Data entry

Customer service

Multi-tasking

Attention to detail

Communication

Education

HS diploma/GED

Tools

WMS system

Job description

DSV – Global transport and logistics in Clarksville, TN, seeks a Customer Service Agent for the E Shift (Fri-Sun, 6pm-6am). You will build rapport with clients, input orders, and manage shipping/receiving data to support site operations.

Responsibilities include data entry, invoicing checks, and coordinating with warehouse teams to meet service standards. Prior CS experience and basic MS Office/WMS skills are preferred.