Customer Service Agent — Evening/Night Logistics Support

DSV Air & Sea Inc.; Independence (KY); On-site; USD 33,000 - 36,000; Full time

Job summary

DSV - Global Transport and Logistics in Independence, KY, is seeking a Customer Service Agent to deliver exceptional service and accurate order processing. The role involves data entry for shipping/receiving, invoicing support, and coordinating with departments to meet service standards.

The schedule is 2B/5:00pm–5:30am on Thursdays, Fridays, Saturdays and every other Wednesday. Candidates should have a high school diploma and at least 1 year of customer service experience, with strong English

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience.
• Ability to work in unregulated warehouse temperatures.
• English language proficiency required.

Responsibilities

• Process and input customer orders accurately.
• Run shipments and stock reports from WMS.
• Maintain data accuracy in shipping and receiving.
• Provide responsive customer interfacing and issue resolution.
• Support invoicing and credit changes with customers.

Skills

Customer service

MS Office

Data entry

English proficiency

Education

High school diploma or GED

Tools

WMS

CRM systems

Job description

DSV - Global Transport and Logistics in Independence, KY, is seeking a Customer Service Agent to deliver exceptional service and accurate order processing. The role involves data entry for shipping/receiving, invoicing support, and coordinating with departments to meet service standards.

The schedule is 2B/5:00pm–5:30am on Thursdays, Fridays, Saturdays and every other Wednesday. Candidates should have a high school diploma and at least 1 year of customer service experience, with strong English