Logistics Client Services Specialist (3PL)

Arvato; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Flexible spending accounts

Voluntary benefits

Employee Assistance Program

Tuition reimbursement

Job summary

Arvato is a leading global 3PL provider in supply chain management and e-commerce. The Client Services Representative will manage customer accounts, ensuring SLAs are met, and support order management, inventory updates, and cross-country client service.

Responsibilities include shipment tracking, dashboard monitoring, exceptions resolution, scheduling, carrier communications, and maintaining documentation.

Qualifications

• At least two years of customer service experience.
• At least 2 years using Microsoft Office; Excel expertise.
• High School Diploma or equivalent.
• Experience with Power BI or PowerPoint beneficial.
• Familiarity with SAP and 3PL/logistics preferred.

Responsibilities

• Support end-to-end shipment tracking per SOPs.
• Monitor shipments via dashboards and identify aging items.
• Classify delivery exceptions and follow resolution processes.
• Assist with appointment scheduling and updates.
• Communicate with carriers using approved templates.
• Maintain shipment documentation (BOL, PRO, POD).
• Update systems with status and notes and document case activity.

Skills

Customer Service

Excel

Power BI

Microsoft Office

Data analysis

Communication skills

Education

High School Diploma or equivalent

Tools

SAP

Job description

Arvato is a leading global 3PL provider in supply chain management and e-commerce. The Client Services Representative will manage customer accounts, ensuring SLAs are met, and support order management, inventory updates, and cross-country client service.

Responsibilities include shipment tracking, dashboard monitoring, exceptions resolution, scheduling, carrier communications, and maintaining documentation.