Logistics Client Services Specialist

Arvato; Pleasant Prairie (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Tuition reimbursement

Job summary

Arvato is seeking a Client Services Representative to manage customer accounts and ensure SLAs are met. You will support end-to-end shipment tracking, handle order management, inventory updates, and provide technical advice to the Account Manager for both international and domestic clients.

The role requires 2+ years in customer service, strong Excel and Power BI skills, SAP knowledge, and excellent communication. A fast-paced logistics environment offers opportunities for growth.

Qualifications

• At least two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel.
• High School Diploma or equivalent.
• Must display initiative and flexibility to work in a fast-paced, changing environment.
• Microsoft Office experience in PowerPoint and Power BI.
• 3PL, Supply Chain, Logistics or similar experience preferred.
• Ecommerce experience preferred.
• SAP knowledge.
• Strong organizational skills.
• Solid analytical ability.
• Strong verbal and written communication skills.

Responsibilities

• Support end-to-end shipment tracking and follow established SOPs.
• Monitor shipments using dashboards and identify open or aging items.
• Classify delivery exceptions and follow defined resolution processes.
• Assist with appointment scheduling and updates.
• Communicate with carriers using approved templates.
• Maintain and retrieve shipment documentation (BOL, PRO, POD).
• Compile required documentation for cases and escalations with guidance.
• Perform basic data checks for shipment accuracy.
• Update systems with shipment status and notes.
• Document case activity with clear next steps and ownership.
• Capture initial details for shortages, damages, or discrepancies (OS&D).
• Follow SOPs for returns, refusals, and reconsignment requests.
• Recognize standard accessorial types.
• Provide updates to internal stakeholders when requested.
• Follow routing guides and SOPs for all clients.
• Escalate issues according to defined processes.

Skills

Customer service

Excel

Power BI

SAP

Data analysis

Communication

Documentation

Organization

Education

High School Diploma

Tools

SAP

Job description

Arvato is seeking a Client Services Representative to manage customer accounts and ensure SLAs are met. You will support end-to-end shipment tracking, handle order management, inventory updates, and provide technical advice to the Account Manager for both international and domestic clients.

The role requires 2+ years in customer service, strong Excel and Power BI skills, SAP knowledge, and excellent communication. A fast-paced logistics environment offers opportunities for growth.