Client Services Representative

Bertelsmann; Louisville (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with company matching up to 6%

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Job summary

Arvato, a leading global 3PL provider, seeks a Client Services Representative to manage customer accounts and ensure SLAs are met. You will prepare and maintain status reports, modify schedules, and assist the Account Manager with technical advice and problem-solving for both international and domestic clients.

Your tasks include end-to-end shipment tracking, monitoring dashboards, handling documentation such as BOL, PRO, POD, and coordinating with carriers.

Qualifications

• At least two years of customer service experience.
• Proficient in Microsoft Office; Excel (intermediate to advanced).
• High School Diploma or equivalent.
• Experience with SAP and Power BI preferred.
• Strong verbal and written communication; organized and analytical.

Responsibilities

• Manage customer accounts and ensure SLAs are met.
• Prepare and maintain status reports and assist Account Manager with technical advice.
• Handle order management, inventory updates, and customer support for international and domestic clients.
• Support end-to-end shipment tracking and follow SOPs.
• Monitor shipments and identify open or aging items.
• Communicate with carriers using approved templates.
• Document case activity with clear next steps and ownership.

Job description

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Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.

Job Description

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing andmaintainingstatus reports, modifying schedules, andassistthe Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Your Tasks:

• Support end-to-end shipment tracking and follow established SOPs
• Monitor shipments using dashboards andidentifyopen or aging items
• Classify delivery exceptions and follow defined resolution processes
• Assistwith appointment scheduling and updates
• Communicate with carriers using approved templates
• Maintain and retrieve shipment documentation (BOL, PRO, POD)
• Compile required documentation for cases and escalations with guidance
• Perform basic data checks for shipment accuracy
• Update systems with shipment status and notes
• Document case activity with clear next steps and ownership
• Capture initial details for shortages, damages, or discrepancies (OS&D)
• Follow SOPs for returns, refusals, and reconsignment requests
• Recognize standard accessorial types
• Provide updates to internal stakeholders when requested
• Follow routing guides and SOPs for all clients
• Escalate issues according to defined processes

Qualifications

• At least two years of Customer Service Experience
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excelrequired
• High School Diploma or equivalent
• Must display initiative and flexibility to work in a fast-paced, changing environment
• Microsoft Office experience in PowerPoint and Power BI
• 3PL, Supply Chain, Logistics or similar experience preferred
• Ecommerce experience preferred
• SAP knowledge
• Strong organizational skills
• Solid analytical ability
• Strong verbal and written communication skills

Additional Information

• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

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