Logistics & Client Services Coordinator

Arvato; South Jordan (UT); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Pay

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Résumé du poste

Arvato is seeking a Client Services Representative to manage customer accounts and ensure SLAs are met across international and domestic clients. You will prepare status reports, adjust schedules, and provide technical advice to the Account Manager while handling order management and inventory updates.

Ideal candidates will have at least two years of customer service experience, strong Excel skills, and a high school diploma.

Qualifications

• At least two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced Excel experience.

Responsabilités

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements.
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

Connaissances

Customer service

Excel

Formation

High School Diploma

Outils

Microsoft Office

Description du poste

Arvato is seeking a Client Services Representative to manage customer accounts and ensure SLAs are met across international and domestic clients. You will prepare status reports, adjust schedules, and provide technical advice to the Account Manager while handling order management and inventory updates.

Ideal candidates will have at least two years of customer service experience, strong Excel skills, and a high school diploma.