Client Services & Order Delivery Specialist

SmartRecruiters, Inc.; Krum (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Flexible Spending Accounts

Voluntary benefits

Employee assistance program

Tuition reimbursement

Job summary

Arvato is seeking a Client Services Representative to manage customer accounts and ensure SLAs are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving.

Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Qualifications

• At least two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
• High School Diploma or equivalent.
• Must display initiative and flexibility to work in a fast-paced, changing environment.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

Job description

Arvato is seeking a Client Services Representative to manage customer accounts and ensure SLAs are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving.

Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.