Customer Care & Logistics Delivery Specialist

Apply now!; South Jordan (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) with company matching up to 6%

Paid Time Off, including paid holidays

Flexible Spending Accounts

Voluntary benefits (legal/financial, e

Employee Assistance Program

Tuition reimbursement, scholarships,培训

Job summary

Arvato is seeking a Client Services Representative in Utah to manage customer accounts, ensure SLA compliance, and assist the Account Manager with data and problem-solving. The role covers order management, inventory updates, and customer support for both domestic and international clients.

You will collaborate with purchasing, operations, and management to keep deliveries on schedule, report status updates, and drive process improvements in a fast-paced environment.

Qualifications

• At least two years of Customer Service Experience.
• MS Office proficiency with intermediate to advanced Excel.
• High School Diploma or equivalent.
• Must display initiative and flexibility to work in a fast-paced, changing environment.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

Skills

Customer Service

Initiative

Flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Arvato is seeking a Client Services Representative in Utah to manage customer accounts, ensure SLA compliance, and assist the Account Manager with data and problem-solving. The role covers order management, inventory updates, and customer support for both domestic and international clients.

You will collaborate with purchasing, operations, and management to keep deliveries on schedule, report status updates, and drive process improvements in a fast-paced environment.