Logistics Associate: Routing, Billing & Driver Support

RXO, Inc.; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视s h

Job summary

RXO, Inc. is seeking an Associate Specialist, Logistics in Irving, TX to monitor drivers’ delivery activity, coordinate with external customers and contracted drivers, and handle billing and data entry tasks.

The role emphasizes heavy phone contact and issue resolution throughout the delivery lifecycle. You will assemble routes, maintain communication with drivers and customers, assist with delivery issues, and oversee unloading processes at day end.

Qualifications

• Experience with Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
• High school diploma or equivalent.

Responsibilities

• Assemble multiple routes for customer orders within a market
• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve any customer issues, complaints and answer questions
• Monitoring progress of delivery routes
• Customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee all unloading processes of returning routes at days end

Skills

Microsoft Office

Call center experience

Customer service

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

RXO, Inc. is seeking an Associate Specialist, Logistics in Irving, TX to monitor drivers’ delivery activity, coordinate with external customers and contracted drivers, and handle billing and data entry tasks.

The role emphasizes heavy phone contact and issue resolution throughout the delivery lifecycle. You will assemble routes, maintain communication with drivers and customers, assist with delivery issues, and oversee unloading processes at day end.