Logistics Admin Support I – Flexible Rotating Shifts

Hub Group; Columbus (OH); On-site; USD 20,000 - 29,000; Full time

Job summary

Hub Group in Columbus, OH is seeking an Administrative Support I to provide essential office support across managers, drivers, and vendors. Responsibilities include route monitoring, filing, answering calls and emails, and assisting in driver onboarding documents for new drivers.

The role requires multitasking, a friendly demeanor, and the ability to work in a seven-day operation with rotating shifts, including weekends and holidays. Pay is up to $18.50 per hour.

Qualifications

• High school diploma or equivalent; post high school education a plus.
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls.
• Ability to handle customer issues.
• Contact vendors on inbound damage or replacement orders.
• Respond to email in a timely manner.
• File paperwork.
• Assist in the processing of inbound delivery teams.
• Monitor the delivery routes of the course of your shift.
• Assist in the track route progress, as needed; call Drivers every hour to address issues as needed.
• Call customers to obtain their feedback regarding their delivery experience.
• Assist in the completion of POD packets that are available at the warehouse.
• Responsible for the closing reports on a nightly basis.
• Works well without direct supervision, professional demeanor, strong communication and customer service skills.
• Process daily working orders, respond to Logistics Coordinator their status.
• Answer inbound phone calls from customers and delivery teams.
• Print Pull Sheet and Mark Live Daily in warehouse.
• Responsible for finding and submitting requested EPODs.
• File all documents as needed.
• Accountable and reliable.
• Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction.
• Process and prepare freight for shipments/returns to vendors (RTVs).
• Assist with daily warehouse functions as needed.
• Update inventory – daily/weekly/monthly as required.
• Route monitor and remotely assist delivery and installation teams as needed.
• Accurately update orders for billing as needed.
• Answer inbound phone calls as needed.
• Any other duties and responsibilities as assigned.

Skills

Customer service

Detail oriented

Organizational skills

Time management

Problem solving

Accountable

Dependable

Professional phone skills

Multitasking

Communication skills

Education

High school diploma or equivalent

Post high school education a plus

Job description

Hub Group in Columbus, OH is seeking an Administrative Support I to provide essential office support across managers, drivers, and vendors. Responsibilities include route monitoring, filing, answering calls and emails, and assisting in driver onboarding documents for new drivers.

The role requires multitasking, a friendly demeanor, and the ability to work in a seven-day operation with rotating shifts, including weekends and holidays. Pay is up to $18.50 per hour.