Logistics Customer Care Pro

20 Saia Motor Freight Line LLC; Chicago (IL); On-site; USD 31,000 - 38,000; Full time

Job summary

Saia is seeking a detail‑oriented Customer Service Associate to support customers and terminal operations. You will manage communications, coordinate service activities, and help ensure accurate documentation and timely assistance to strengthen relationships.

Responsibilities include handling inquiries by phone and email, coordinating with dispatch, and assisting with billing and data entry while maintaining accurate terminal records. Excellent communication is essential.

Qualifications

• Must be at least 18 years old with a high school diploma or GED.
• Authorized to work in the United States and fluent in English.
• 2+ years in transportation, customer service, or related area preferred.

Responsibilities

• Handle inbound calls and emails, schedule appointments, and answer inquiries about orders and deliveries.
• Coordinate with terminal operations to optimize pickup/delivery times per customer needs.
• Confirm delivery availability with dispatch and resolve scheduling conflicts.
• Prepare and review dispatch paperwork for accuracy and completeness.
• Assist billing and data entry while maintaining terminal records.
• Conduct driver check-ins to verify delivery performance and address issues.
• Respond to customer requests across channels to resolve issues and ensure satisfaction.
• Monitor service activities and take corrective action to maintain quality.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a detail‑oriented Customer Service Associate to support customers and terminal operations. You will manage communications, coordinate service activities, and help ensure accurate documentation and timely assistance to strengthen relationships.

Responsibilities include handling inquiries by phone and email, coordinating with dispatch, and assisting with billing and data entry while maintaining accurate terminal records. Excellent communication is essential.