Logistics Customer Support Specialist

20 Saia Motor Freight Line LLC; New York (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia is seeking a customer-service oriented coordinator to support customers and terminal operations. You will handle calls and emails, schedule pickups, and coordinate delivery times to meet customer needs.

Responsibilities include preparing dispatch paperwork, assisting with billing and data entry, and confirming delivery availability with dispatch. The role requires strong English communication and basic Microsoft Office skills, with opportunities for growth across Saia's network.

Qualifications

• High school diploma or GED required.
• 2+ years of transportation or related experience preferred.
• Working knowledge of Microsoft Office desirable.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Transportation knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a customer-service oriented coordinator to support customers and terminal operations. You will handle calls and emails, schedule pickups, and coordinate delivery times to meet customer needs.

Responsibilities include preparing dispatch paperwork, assisting with billing and data entry, and confirming delivery availability with dispatch. The role requires strong English communication and basic Microsoft Office skills, with opportunities for growth across Saia's network.