Logistics Account Specialist — Customer Success

U.S. Bank; United States; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability coverage

Paid vacation and holidays

Retirement plan

Parental leave

Job summary

U.S. Bank is seeking a Shipper Account Representative to serve as the primary contact for shippers and carriers, managing daily operations and growing the portfolio.

You will build strong relationships with assigned business accounts, focus on operational quality, resolve issues, and drive process improvements. This role requires a high school diploma, 4–5 years of relevant experience, and proficiency with MS Office; a proactive, detail-oriented mindset helps you succeed in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Typically four to five years of relevant experience.
• Strong verbal and written communication skills.
• Ability to thrive in a high-pressure environment.
• Detail oriented with good planning and organizational skills.

Responsibilities

• Establishes and maintains relationships with assigned business accounts as the carrier contact.
• Focuses on operational quality, problem resolution, and customer satisfaction.
• Troubleshoots issues, analyzes root causes, and implements solutions.
• Conducts conference calls with clients and carriers to review invoices and project status.
• Monitors daily deliverables and documents issues for timely resolution.
• Supports multiple projects and drives process improvements.
• Trains external customers on processes, tools, and applications.
• Interfaces with departments to provide systems/application support.

Skills

Strong communication

Interpersonal skills

Time management

Multitasking

Detail orientation

Proactive attitude

Stress tolerance

Education

High school diploma or equivalent

Tools

MS Office

Job description

U.S. Bank is seeking a Shipper Account Representative to serve as the primary contact for shippers and carriers, managing daily operations and growing the portfolio.

You will build strong relationships with assigned business accounts, focus on operational quality, resolve issues, and drive process improvements. This role requires a high school diploma, 4–5 years of relevant experience, and proficiency with MS Office; a proactive, detail-oriented mindset helps you succeed in a fast-paced