Logistics Account Specialist - Customer Success & Ops

Palmer Distribution Services; Pasadena (TX); Presencial; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental & Vision Insurance

Life Insurance

Voluntary Disability Insurance

401(K)

Paid Holidays

Paid Time Off

Descripción de la vacante

H.Essers is seeking an Account Specialist to join our U.S. customer service team. You will build strong customer relationships, support order processing, invoicing, and coordinate with warehouse operations to ensure timely fulfillment.

The role requires detail-orientation, proficiency in warehouse systems and MS Office, and strong English communication. A flexible schedule and occasional weekend work may be needed.

Formación

• High school diploma or GED required.
• Minimum 2 years of customer service experience in logistics is a plus.
• Detail-oriented, proactive and customer-focused.
• Proficient in Warehouse Management Systems and Microsoft Office Suite.
• Able to perform basic math.
• Excellent written and verbal English communication.

Responsabilidades

• Serve as the primary interface with customers, ensuring procedures are followed and customer requirements are met in order processing.
• Coordinate between customers and warehouse operations to ensure timely fulfillment.
• Process orders and invoicing per contract terms and ensure accuracy.
• Address customer complaints promptly and escalate as needed.
• Review inventory discrepancies and maintain strong customer relationships.

Conocimientos

Detail-oriented

Customer-focused

Communication skills

English proficiency

Educación

High school diploma or GED

Herramientas

Warehouse Management Systems

Microsoft Office Suite

Descripción del empleo

H.Essers is seeking an Account Specialist to join our U.S. customer service team. You will build strong customer relationships, support order processing, invoicing, and coordinate with warehouse operations to ensure timely fulfillment.

The role requires detail-orientation, proficiency in warehouse systems and MS Office, and strong English communication. A flexible schedule and occasional weekend work may be needed.