Account Operations Specialist

Insight Global; Houston (TX); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Insight Global is seeking an Operational Account Coordinator to act as the primary operational contact for an assigned freight account in a fast-paced environment. You will manage ground shipments from booking requests to execution, validate shipments in the customer platform and TMS, and monitor the lifecycle for delays or exceptions while keeping the customer informed.

You will collaborate with operations, capacity planning, and warehouse teams to coordinate pickups and deliveries, maintain

Qualifications

• 2+ years in freight, 3PL, transportation, logistics account coordination, or customer-facing transportation operations.
• Experience owning day-to-day communication for a customer account, including shipment updates, escalations, appointment coordination, and proactive communication around delays or exceptions.
• Hands-on experience with a Transportation Management System (TMS) and managing shipments from booking to pickup and delivery.

Responsabilités

• Serve as the primary operational contact for an assigned customer account.
• Manage ground shipments from initial booking through execution and delivery.
• Validate bookings in the customer platform and TMS; review loads for consolidation opportunities.
• Monitor shipment lifecycle for delays, exceptions, and appointment changes; communicate updates to customers.
• Coordinate with internal operations, capacity planning, and warehouse teams to schedule pickups and deliveries.

Connaissances

Freight coordination

Customer communication

TMS experience

Ground transport knowledge

Outils

TMS systems

Dock management platforms

Description du poste

The Operational Account Coordinator will serve as the primary operational point of contact for an assigned customer account, managing ground shipments from the initial booking request through execution and delivery. This person will receive and validate customer shipment requests, build accurate bookings within the customer platform and TMS, and review existing loads to identify consolidation opportunities before creating new shipments. Throughout the shipment lifecycle, they will monitor operational boards for delays, exceptions, appointment changes, and other issues while proactively communicating updates and resolutions to the customer. They will work closely with internal operations, capacity planning, and warehouse teams to coordinate pickup and delivery appointments, maintain accurate shipment information across systems, and elevate operational or security concerns when necessary. This role requires someone who can manage a high volume of activity while remaining detail-oriented, organized, and confident communicating directly with customers in a fast-paced freight environment.

REQUIRED SKILLS AND EXPERIENCE

2+ years of experience in freight, 3PL, transportation, logistics account coordination, or customer-facing transportation operations

Experience owning day-to-day communication for a customer account, including shipment updates, escalations, appointment coordination, and proactive communication around delays or exceptions

Hands-on experience working within a Transportation Management System (TMS) and managing shipments from initial booking/order entry through pickup and delivery

Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with the ability to understand shipment boards, load details, appointments, and consolidation opportunities

Strong attention to detail and written communication skills, with the ability to manage a high-volume workload, maintain accurate shipment information, and clearly communicate exceptions to customers and internal operations teams

NICE TO HAVE SKILLS AND EXPERIENCE

Experience with e2open TMF, Descartes Aljex, Open Dock, or similar transportation/dock management platforms

Experience supporting high-value, security-sensitive, cross-border, or SOP-driven customer accounts with defined escalation procedures