Senior Account Specialist: Customer Success & Logistics

Worldwide Express; Saint Louis Park (MN); Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Worldwide Express is seeking a Senior Account Specialist to advocate for customers, troubleshoot issues, and partner with clients and teammates to help their business grow. You will manage communications, analyze fees and services, and navigate carrier systems to resolve disruptions.

Ideal candidates bring direct customer experience, exceptional communication skills, and a collaborative mindset. The role is based in a general office or remote setting with Monday–Friday availability.

Qualifikationen

• Direct experience working with customers.
• Strong collaboration and multi-level communication skills.
• Team player with a customer-focused approach.
• Excellent verbal and written communication skills.
• Dedicated to continuous improvement.
• Growth mindset with willingness to learn and be coached.

Aufgaben

• Maintain daily communication with customers via phone and email.
• Manage activity in CRM systems with high throughput.
• Assist customers navigating service disruptions and issues.
• Collaborate with sales and account management to solve problems.
• Escalate and resolve delayed or damaged shipments and related tasks.
• Build strong partnerships with executives and decision makers within accounts.

Kenntnisse

Customer experience

Communication skills

Teamwork

Verbal & written communication

Customer-focused problem solving

Continuous improvement

Willingness to learn

Ausbildung

High school diploma or GED

Bachelor's degree preferred

Tools

CRM systems

Jobbeschreibung

Worldwide Express is seeking a Senior Account Specialist to advocate for customers, troubleshoot issues, and partner with clients and teammates to help their business grow. You will manage communications, analyze fees and services, and navigate carrier systems to resolve disruptions.

Ideal candidates bring direct customer experience, exceptional communication skills, and a collaborative mindset. The role is based in a general office or remote setting with Monday–Friday availability.