Logistics Account Specialist - Customer Success & Ops

Highway Transport Chemical, LLC; Houston (TX); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

401(k) Match

Paid Time Off

Paid Holidays

HSA Contribution Match

Wellness Program

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Discount Programs

Paid Maternity Leave

Job summary

Highway Transport, Inc. seeks a Client Account Specialist to serve as the main contact for customers, manage day-to-day activities, and ensure load requirements are clearly communicated to operations.

You will book loads, monitor status, and coordinate with customers, operations, sales, and vendors to maintain strong service levels. The role emphasizes verifying customer details, handling load changes, and driving proactive communication to improve performance metrics while supporting dedicated

Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree preferred.
• 1+ years customer service experience preferred.
• Experience in transportation logistics/operations is preferred.
• Transportation Management software experience is a plus

Responsibilities

• Identifies and understands customer requirements.
• Reviews all order tenders and ensures coverage as requested.
• Reviews primary and non-primary lanes.
• Manages shipment changes and communicates to Highway personnel.
• Oversees the entire chemical critical shipment from start to finish.
• Builds and accepts load tenders.
• Schedules load appointments with service center operations.
• Reviews and verifies customer requirements are accurate and up to date.

Skills

Excellent communication

Critical thinking

Client relationships

Independent judgement

Organizational skills

Needs assessment

Deadline-driven

MS Office

Education

High school diploma or equivalency

Bachelor’s degree preferred

Tools

Transportation Management Software

Job description

Highway Transport, Inc. seeks a Client Account Specialist to serve as the main contact for customers, manage day-to-day activities, and ensure load requirements are clearly communicated to operations.

You will book loads, monitor status, and coordinate with customers, operations, sales, and vendors to maintain strong service levels. The role emphasizes verifying customer details, handling load changes, and driving proactive communication to improve performance metrics while supporting dedicated