Account Manager

C5 Ranch Logistics; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

C5 Ranch Logistics is seeking an Account Manager to own day-to-day relationships with shipper accounts across the U.S. You will ensure loads are covered, moved, and invoiced accurately, working with Carrier Sales, Business Development, and Accounting.

You will manage orders in the TMS, coordinate with carriers, and resolve service issues while meeting SLAs and contributing to growth and profitability.

Qualifications

• Excellent written and verbal communication; comfortable on the phone all day.
• Strong attention to detail in order entry and documentation.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-first mindset and strong problem-solving initiative.

Responsibilities

• Serve as the primary contact for an assigned book of shipper accounts.
• Enter and manage orders in our TMS with complete, accurate load details.
• Partner with Carrier Sales to cover loads with qualified carriers at rates meeting targets.
• Schedule appointments and track shipments from tender through delivery.
• Own service exceptions from first alert to resolution.
• Meet or exceed customer SLAs and KPIs, including on-time performance and tracking.
• Quote spot freight for existing accounts within pricing guidelines.
• Close out every load with documentation to support billing.
• Identify opportunities to grow volume and add lanes with existing customers.

Skills

Communication

Attention to detail

Multitasking

Customer focus

Tools

TMS platforms

Load boards

Tracking tools

Microsoft Office

Job description

C5 Ranch Logistics is a fast-growing 3PL freight brokerage serving manufacturers, distributors, and industrial shippers across the U.S. with truckload, LTL, and specialized freight solutions. We combine modern transportation technology with a hands-on, relationship-driven service model, and our team is built on accountability, hustle, and doing what we say we will do.

About the Role

The Account Manager owns the day-to-day relationship with an assigned portfolio of shipper accounts, making sure every load is covered, moved, and closed out on time, intact, and profitably. You’ll be the customer’s single point of contact from order entry through invoicing, working closely with Carrier Sales, Business Development, and Accounting. This role reports to the Operations Manager.

Key Responsibilities

• Serve as the primary contact for an assigned book of shipper accounts
• Enter and manage orders in our TMS with complete, accurate load details
• Partner with Carrier Sales to cover loads with qualified carriers at rates that meet pricing and margin targets
• Schedule appointments and proactively track shipments from tender through delivery
• Own service exceptions (delays, damage, refusals, detention) from first alert to resolution
• Meet or exceed customer SLAs and KPIs, including on-time performance, tender acceptance, and tracking compliance
• Quote spot freight for existing accounts within pricing guidelines
• Close out every load with complete documentation (BOL, POD, accessorials) to support accurate, timely billing
• Identify opportunities to grow volume and add lanes with existing customers
• Support customer business reviews and onboarding of newly won accounts

Who Succeeds Here

• Detail-obsessed: you catch the missing reference number before it becomes a problem
• Calm under volume: you juggle dozens of loads and stay organized as priorities shift
• Proactive: you call the customer before they call you
• Accountable: you follow through until every issue is actually closed

Qualifications

Required

• Excellent written and verbal communication; comfortable on the phone all day
• Strong attention to detail in order entry and documentation
• Ability to multitask and prioritize in a fast-paced environment
• Customer-first mindset and strong problem-solving initiative

Preferred

• 1+ years in logistics, brokerage, supply chain, or freight forwarding (recent graduates with a strong interest in logistics will be considered)
• Working knowledge of freight modes, equipment types, and basic pricing
• Experience with TMS platforms, load boards, tracking tools, and Microsoft Office or Google Workspace