Logistics Account Specialist – Customer Service

Givens Inc.; Chesapeake (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance (basic and voluntary)

Disability coverage

Job summary

Givens Talent in Chesapeake, VA is seeking a dependable Logistics Customer Service Representative to join the team. You will coordinate shipments, process orders, and maintain daily operations with customers, warehouse staff, and transport providers.

A fast-paced office environment requires strong organization and clear communication. Candidates with logistics/warehousing experience and proficiency in Outlook, Excel, and Word are encouraged to apply.

Qualifications

• Minimum 2 years in administrative, clerical, customer service, or account support role.
• Experience in logistics, warehousing, or supply chain ops preferred.
• Proficient with Outlook, Excel, and Word; able to handle shipping docs and inventories.
• Familiarity with NAVIS port system is highly desirable.
• Strong communication and detail-oriented organization is essential.

Responsibilities

• Manage daily communication with assigned customer accounts by phone and email.
• Coordinate shipments with warehouse teams, carriers, and customers.
• Enter and process customer orders, shipping info, and docs.
• Prepare bills of lading, packing lists, and related paperwork.
• Track shipments and resolve delivery discrepancies and documentation issues.
• Maintain accurate customer, inventory, shipping, and billing records.
• Assist with import/export documentation and port communications as needed.
• Prepare invoices, daily activity reports, and supporting paperwork.
• Collaborate with warehouse staff on inventory questions and discrepancies.
• Learn and use the warehouse management system; assist with admin tasks.

Skills

Administrative experience

Customer service

Detail oriented

Organization

Communication

Tools

Outlook

Excel

Word

NAVIS port system

Job description

Givens Talent in Chesapeake, VA is seeking a dependable Logistics Customer Service Representative to join the team. You will coordinate shipments, process orders, and maintain daily operations with customers, warehouse staff, and transport providers.

A fast-paced office environment requires strong organization and clear communication. Candidates with logistics/warehousing experience and proficiency in Outlook, Excel, and Word are encouraged to apply.