Account Rep

Givens Inc.; Chesapeake (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance (basic and voluntary)

Disability coverage

Job summary

Givens Talent in Chesapeake, VA is seeking a dependable Logistics Customer Service Representative to join the team. You will coordinate shipments, process orders, and maintain daily operations with customers, warehouse staff, and transport providers.

A fast-paced office environment requires strong organization and clear communication. Candidates with logistics/warehousing experience and proficiency in Outlook, Excel, and Word are encouraged to apply.

Qualifications

• Minimum 2 years in administrative, clerical, customer service, or account support role.
• Experience in logistics, warehousing, or supply chain ops preferred.
• Proficient with Outlook, Excel, and Word; able to handle shipping docs and inventories.
• Familiarity with NAVIS port system is highly desirable.
• Strong communication and detail-oriented organization is essential.

Responsibilities

• Manage daily communication with assigned customer accounts by phone and email.
• Coordinate shipments with warehouse teams, carriers, and customers.
• Enter and process customer orders, shipping info, and docs.
• Prepare bills of lading, packing lists, and related paperwork.
• Track shipments and resolve delivery discrepancies and documentation issues.
• Maintain accurate customer, inventory, shipping, and billing records.
• Assist with import/export documentation and port communications as needed.
• Prepare invoices, daily activity reports, and supporting paperwork.
• Collaborate with warehouse staff on inventory questions and discrepancies.
• Learn and use the warehouse management system; assist with admin tasks.

Skills

Administrative experience

Customer service

Detail oriented

Organization

Communication

Tools

Outlook

Excel

Word

NAVIS port system

Job description

Givens Talent is a modern staffing agency that specializes in fit-based screening. Through precision staffing, we’ll communicate with our partners, leaders in the warehousing industry, to analyze your skill sets and find opportunities that match your experience and career goals. Whether you’re seeking clerical, administrative, or light industrial warehouse roles, we’ll help you find the right opportunity to advance your career.

We offer more than just jobs. We connect you with rewarding opportunities to grow and succeed in your career.

Personalized Job Matching

Our team takes the time to understand your skills and aspirations to find the perfect fit.

Ongoing Support

From resume enhancement to interview preparation, we support you every step of the way.

Location: Chesapeake, VA
Job Type: Full-Time | Temp-to-Perm
Pay: $18.00–$19.00 per hour, based on experience

Job Description

Givens is looking for a dependable, detail-oriented Logistics Customer Service Representative to join our team in Chesapeake, VA.

In this role, you will work closely with customers, warehouse personnel, and transportation providers to coordinate shipments, process orders, and keep daily operations running smoothly. We are looking for someone who enjoys working with customers, stays organized, and can handle multiple responsibilities in a busy office environment.

Candidates with experience in logistics, warehousing, transportation, or import/export operations are encouraged to apply.

Key Responsibilities

Manage daily communication with assigned customer accounts by phone and email.

Coordinate incoming and outgoing shipments with warehouse teams, carriers, and customers.

Enter and process customer orders, shipping information, and related documentation.

Prepare bills of lading, packing lists, receiving reports, and other shipping paperwork.

Track shipments and follow up on delivery updates, discrepancies, and documentation issues.

Maintain accurate customer, inventory, shipping, and billing records.

Assist with import/export documentation and communication with port authorities when needed.

Prepare customer invoices, daily activity reports, and supporting paperwork.

Work with warehouse personnel to address inventory questions, cycle counts, and shipment discrepancies.

Respond to customer requests and resolve issues in a timely, professional manner.

Learn and use the company's warehouse management system.

Assist with additional administrative and account-related tasks as needed.

Qualifications

At least 2 years of administrative, clerical, customer service, or account support experience.

Previous experience in logistics, transportation, warehousing, or supply chain operations is preferred.

Strong computer skills, including Microsoft Outlook, Excel, and Word.

Experience with shipping documents, inventory records, or order processing is a plus.

Familiarity with the NAVIS port system is highly desirable.

Excellent communication and customer service skills.

Ability to prioritize tasks and stay organized in a fast-paced environment.

Strong attention to detail, especially when entering information and preparing documentation.

Dependable, professional, and comfortable working independently.

Ability to troubleshoot issues and follow through until they are resolved.

What Givens Offers

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Basic and voluntary life insurance

Short-term and long-term disability coverage

At Givens Talent, our unique approach sets us apart:

• Recruitment Expertise: We leverage our deep knowledge of the logistics, transportation, warehousing, and supply chain industries to identify and attract the best talent to fill your clerical and administrative positions.
• Placement Services: We match candidates with the right opportunities, ensuring they are well-suited and ready to succeed in their roles.
• Rigorous Qualification: Every candidate undergoes a thorough vetting process, including comprehensive background screening, to ensure they meet the highest standards of competence, reliability, and integrity.
• Tracking & Payroll Management: We meticulously track the hours and absences of each associate and manage all payroll services, ensuring accuracy and efficiency.
• Retention Strategies: We work closely with our clients to create work environments that retain top talent, reducing turnover and ensuring long-term success.

For Employers

Givens Talent is a specialized staffing agency, focused on filling specific light industrial, special project, warehouse, and forklift operator roles. Unlike a general staffing company, we match talented individuals with precise job requirements. Our rigorous hiring process includes full background checks, even for temporary and contract positions, ensuring you receive top-tier talent.

We are licensed to operate in Virginia, North Carolina, South Carolina, and Georgia.

From short-term assignments to direct hires and long-term placements, we design staffing solutions that align with your business objectives.

Quality Assurance

Our rigorous recruitment and qualification process, including background screening, ensures you receive the best candidates for the job.

We’re more than just a staffing service—we’re your strategic partner, providing ongoing support to meet your evolving needs.

Do you need to hire for a special project?

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