Logistics Account Manager: Growth & Client Success

The Suddath Companies; Jacksonville (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Weekly pay for hourly employees

Biweekly pay for salaried employees

Paid Time Off (PTO)

Paid company holidays

Tuition reimbursement

Job summary

The Suddath Companies in Jacksonville, FL is seeking an Account Manager to serve as the primary liaison between clients and internal teams, nurturing long-term relationships, driving account growth, and coordinating cross-functional shipments.

You will negotiate pricing, monitor shipments, ensure compliance, and identify opportunities to expand services while delivering exceptional customer service in a fast-paced logistics environment.

Qualifications

• Strong verbal and written communication skills.
• Proven ability to build and maintain effective working relationships.
• Demonstrated excellence in customer service and client support.
• Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
• Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions.
• Detail-oriented with a high degree of accuracy in task execution.
• Proficient in gathering, interpreting, and utilizing data to support operational activities.
• Effective team player with the ability to collaborate across departments.
• Experienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

Responsibilities

• Coordinates with shippers, consignees, vendors, agents, and other stakeholders to ensure efficient shipment management.
• Negotiate and establish pricing based on shipment volume, service lanes, and potential business opportunities with customers.
• Ensure compliance with all applicable laws, regulations, and industry standards.
• Partner with the sales team to develop procedures and identify opportunities to expand business.
• Monitor customer shipments and oversee performance and quality control.
• Implement cost control measures, maintain records of quoted rates, monitor profitability, resolve discrepancies, and ensure accurate billing and timely payments.
• Manage all shipping modes, customer scorecards, and customer notifications.
• Proactively develop and solicit new business via phone and email, generate price quotes, schedule shipments, enter orders, and negotiate carrier rates.

Skills

Communication skills

Relationship building

Customer service

Time management

Problem solving

Attention to detail

Data analysis

Teamwork

Documentation

Education

High school diploma or equivalent

Bachelor’s degree preferred

2-3 years in transportation brokerage

1-2 years in sales or account management

Job description

The Suddath Companies in Jacksonville, FL is seeking an Account Manager to serve as the primary liaison between clients and internal teams, nurturing long-term relationships, driving account growth, and coordinating cross-functional shipments.

You will negotiate pricing, monitor shipments, ensure compliance, and identify opportunities to expand services while delivering exceptional customer service in a fast-paced logistics environment.