Logistics Account Manager — Drive Client Success & Growth

Farm Direct Supply, LLC; Tampa (FL); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Spear Transport is seeking a highly motivated Logistics Account Manager in Tampa, FL to oversee client accounts within our transportation and logistics operations. This role ensures seamless coordination between clients, carriers, and internal teams to deliver exceptional service and optimize transportation solutions.

You will manage client expectations, analyze data for performance improvements, and maintain strong relationships while ensuring adherence to SLAs and KPIs.

Formación

• 2-3+ years of experience in transportation, logistics, or account management.
• Experience in managing produce transportation required.
• Proficiency with TMS and MS Office Suite.

Responsabilidades

• Serve as the primary point of contact for transportation accounts and build a book of business.
• Build and maintain strong, long-term relationships with clients.
• Understand client needs, provide tailored logistics solutions, and negotiate rates for future business.
• Coordinate daily transportation activities including scheduling, dispatching, and tracking shipments.
• Analyze transportation data to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and present performance reports to clients and internal stakeholders.
• Ensure compliance with SLAs and KPIs.
• Proactively address and resolve client concerns and escalate complex problems to senior management when necessary.

Conocimientos

Client relationship management

Negotiation

Communication skills

Analytical thinking

Problem solving

Herramientas

TMS

MS Office Suite

Descripción del empleo

Spear Transport is seeking a highly motivated Logistics Account Manager in Tampa, FL to oversee client accounts within our transportation and logistics operations. This role ensures seamless coordination between clients, carriers, and internal teams to deliver exceptional service and optimize transportation solutions.

You will manage client expectations, analyze data for performance improvements, and maintain strong relationships while ensuring adherence to SLAs and KPIs.