Logistics Account Manager: Grow Relationships & Profits

Allen-Lund-Company; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Unparalleled benefits & wellness

401k with generous match

Employee ownership opportunities

Transfer options within 41 offices

Job summary

Allen Lund Company is hiring an Account Manager in Richmond, VA to cultivate profitable relationships with shippers and carriers. You will grow volumes with existing clients and win new accounts through strategic solutions and top-tier service.

You’ll coordinate loads, ensure accurate documentation, and keep systems updated for smooth shipments. The role emphasizes customer focus, problem solving, and teamwork in a fast-paced environment.

Qualifications

• A self-motivated, enthusiastic team player who thrives in a fast-paced environment.
• Experience in Freight Brokerage/customer service is a huge plus!
• Excellent and effective communication skills – you’re a clear communicator!
• Strong customer service orientation and an excellent work ethic – you genuinely care!
• The ability to quickly process information and make smart decisions on the fly – you’re a quick thinker!
• Masterful negotiation and problem-solving skills, with a knack for handling conflict like a pro – you’re a conflict resolution wizard!
• Excellent time-management skills that make multitasking look easy – you’re a productivity guru!
• Highly organized and detail-oriented – you spot what others miss!
• You stay cool under pressure, even when the pace is fast – you’re unflappable!

Responsibilities

• Develop and increase profitable volume with existing and newly acquired customers.
• Provide exceptional customer service internally and externally and conduct regular business reviews with existing accounts.
• Have knowledge regarding product compatibility and shipping requirements for dry and refrigerated loads; advise loading patterns to minimize time and miles.
• Update active load information in the system and schedule pickups and deliveries; maintain profiles and insurance details.
• Review bills of lading for proper documentation; coordinate with brokers and carriers on discrepancies and settlements.
• Handle accounts receivable calls; run receivables reports and support collections as needed.

Job description

Allen Lund Company is hiring an Account Manager in Richmond, VA to cultivate profitable relationships with shippers and carriers. You will grow volumes with existing clients and win new accounts through strategic solutions and top-tier service.

You’ll coordinate loads, ensure accurate documentation, and keep systems updated for smooth shipments. The role emphasizes customer focus, problem solving, and teamwork in a fast-paced environment.