Freight Account Growth Manager

Allen Lund Company, Inc.; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Generous benefits & wellness

401k with generous match

Employee ownership program

Job summary

Allen Lund Company, Inc. is seeking an Account Manager in a fast-paced freight brokerage environment.

You will develop and grow profitable volume with existing and new customers, building lasting relationships and delivering tailored logistics solutions across all modes. You will coach Account Representatives, coordinate bids off contract, and ensure exceptional customer service while maintaining billing accuracy and timely communications.

Qualifications

• Self-motivated, enthusiastic team player who thrives in a fast-paced environment.
• Experience in Freight Brokerage/customer service is a huge plus!
• Excellent and effective communication skills – you're a clear communicator!
• Strong customer service orientation and an excellent work ethic – you genuinely care!
• The ability to quickly process information and make smart decisions on the fly – you're a quick thinker!
• Masterful negotiation and problem-solving skills, with a knack for handling conflict like a pro – you're a conflict resolution wizard!
• Excellent time-management skills that make multitasking look easy – you're a productivity guru!
• Highly organized and detail-oriented – you spot what others miss!
• You stay cool under pressure, even when the pace is fast – you're unflappable!
• Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.

Responsibilities

• Account Growth Dynamo: develop and increase profitable volume with existing and newly acquired customers; build relationships and understand their business; coordinate bidding off contract with value-added services; prospect for new shippers across all modes.
• Customer Service Champion: provide exceptional service internally and externally; conduct regular business reviews with accounts.
• Logistics & Loading Wizard: knowledge of product compatibility, loading requirements for dry and refrigerated loads; determine optimal patterns and times to minimize time and miles.
• System Savvy Operator: update active load information in the system; build loads, update checks, schedule pickups and deliveries; communicate critical information.
• Financial & Administrative Guru: review bills of lading; ensure accuracy; liaise with brokers and accounting for payments; manage invoicing and settlements.

Skills

Freight Brokerage

Customer Service

Communication

Negotiation

Time Management

Organization

Problem Solving

Conflict Resolution

Attention to Detail

Fast-paced Environment

Job description

Allen Lund Company, Inc. is seeking an Account Manager in a fast-paced freight brokerage environment.

You will develop and grow profitable volume with existing and new customers, building lasting relationships and delivering tailored logistics solutions across all modes. You will coach Account Representatives, coordinate bids off contract, and ensure exceptional customer service while maintaining billing accuracy and timely communications.